Neelpe Service Terms
These conditions apply to recharge and other digital services provided through the Neelpe platform.
Recharge Sales and Customer Responsibility
All recharge sales are final and no refund or exchange will normally be permitted. The user is responsible for entering the correct mobile number, DTH account number, operator and recharge amount. Neelpe Technology Pvt. Ltd. will not be responsible for recharge purchased for an incorrect mobile number or DTH account number.
Recharge Not Delivered After Payment
Where a transaction is completed and money is debited from the user's card or bank account, but recharge is not delivered within 24 hours, the user may contact Neelpe support through the Contact Us page or email support@neelpe.in. The complaint should include the mobile number or DTH account number, operator name, recharge value, transaction date and order number. After verification, eligible refunds will be processed within 7 working days from the date the complaint is received.
Registration and Retailer Fees
Registration charges, joining fees, onboarding fees and retailer service fees are non-refundable and non-transferable, unless otherwise confirmed in writing by Neelpe Technology Pvt. Ltd.
Transaction Reconciliation and Failed Transactions
Transactions are reconciled with service operators on a transaction date plus two working days basis, excluding Sundays and public holidays. Where a transaction is confirmed as failed, the refundable amount will normally be credited within two working days after reconciliation.
Support Tickets and Complaint Resolution
Refund processing for failed transactions is generally automatic. However, where the user receives a successful transaction status but the recharge or service is not received, the user should raise a support request through the Contact Us page and provide complete transaction details. Neelpe will investigate the complaint and provide a resolution based on operator confirmation.
Limitation of Liability
Neelpe's liability is limited to providing a valid recharge, completing the requested digital service, or refunding the amount received for an eligible failed transaction. Neelpe will not be responsible for indirect loss, loss of profit, business interruption or consequential claims arising from operator failure, incorrect user information or delayed service confirmation.
Important Notice
Always verify the mobile number, account number, operator, bill details and amount before confirming any transaction.