Our Commitment to Your Privacy
NeelPe respects your privacy and is committed to protecting
the personal information provided by you. We collect and
process information only when it is necessary to operate,
secure and improve our services.
We collect information to provide you with a better, safer
and more personalised experience during your subsequent
visits to our platform.
This may include your name, mobile number, email address,
account information, KYC details, transaction preferences,
mobile recharge requirements, bill payment choices, travel
preferences, support requests and other service-related
information provided by you.
We may collect information directly from you and
automatically through your interaction with our website,
mobile application or digital services.
Whenever you access or use our services, our systems may
automatically collect certain technical information.
This information may include your browser type, device type,
IP address, operating system, application version, login time,
device identifiers, network information, activity logs and
other information required for service security and
performance monitoring.
We use personal information to understand customer
requirements, preferences and service usage patterns so
that we can improve the quality of our products and services.
Technical information may be used to improve our platform,
diagnose technical issues, prevent unauthorised activity,
enhance transaction security and provide a faster and more
reliable experience.
Where permitted by law, information may also be used to
communicate transaction alerts, service updates, product
information and relevant promotional offers.
You may access and update eligible account information
through the profile, KYC or account settings available on
our platform.
If you experience any difficulty accessing, correcting or
updating your information, you may contact our support team.
Certain information may require additional verification
before it can be changed.
We use personal information to provide requested services,
process transactions, send or collect money, resolve disputes,
troubleshoot problems and provide customer support.
We may use information to measure customer interest in our
products and services, customise user experience, detect and
prevent errors, fraud or illegal activity and enforce our
terms and conditions.
Your IP address and technical information may also be used
to diagnose problems, manage our platform and identify
suspicious or unauthorised activity.
We may disclose personal information when required under
applicable law, regulation, court order, subpoena or another
lawful request from a government, regulatory or law-enforcement
authority.
We may also disclose information when reasonably necessary
to enforce our terms or policies, respond to claims,
investigate suspected fraud, protect users or protect the
rights, property and safety of NeelPe or the general public.
If NeelPe is involved in a merger, acquisition,
restructuring, amalgamation or transfer of assets,
information may be transferred to the relevant business
entity in accordance with applicable laws.
We do not sell your personal or confidential information
to third parties for their independent commercial or personal
profit.
Information may be shared with authorised banks, payment
networks, billers, service providers, API partners,
verification agencies or regulatory authorities only when
required to provide a requested service, complete a
transaction, comply with legal obligations or protect our
platform.
We use reasonable administrative, technical and
organisational security measures designed to protect
personal information against unauthorised access, alteration,
misuse, disclosure or destruction.
These measures may include secure connections, access
controls, transaction monitoring, authentication controls,
server protection, data validation and internal security
procedures.
However, no internet transmission or digital platform can
be guaranteed to be completely secure. Users should also
protect their passwords, PINs, OTPs and registered devices.
We may update this Privacy Policy from time to time because
of changes in our services, customer requirements,
applicable laws, regulatory instructions or industry
practices.
Updated versions will be published on this page along with
the revised effective date. We encourage you to review this
page periodically to remain informed about how your
information is handled.
We may retain certain records for the period required under
applicable laws, regulatory requirements, contractual
obligations or legitimate business purposes, even after
closure of your NeelPe account.
Retained information may include your name, contact details,
customer or member identification number, KYC records,
account activity, transaction history and complaint or
support records.
Information that is no longer required may be deleted,
anonymised or securely destroyed in accordance with our
internal data-retention procedures.
Transaction records may be retained for compliance,
reconciliation and dispute resolution.
KYC information may be retained as required under
applicable regulatory guidelines.
Information may be retained for fraud prevention,
audit, security and legal compliance.
We do not ask users to disclose their online banking
password, ATM PIN or confidential login credentials.
Your Trust Is Important to Us
By accessing or using NeelPe services, you acknowledge that
you have read and understood this Privacy Policy. Never share
your OTP, PIN, password or confidential banking information
with an unauthorised person.